The Instant Transfer Service provides a secure payment method via the internet or bank branches and enables customers to transfer directly from their bank accounts and electronic wallets.

The Instant Transfer Service enables individuals and companies to make transfers from their bank accounts or electronic wallets. The customer needs to choose the Instant Transfer Service in the bank's mobile banking application (or at the bank branch) and agree to the transfer terms & conditions.

You can start using the Instant Transfer Service immediately as long as you have an active bank account or E-Wallet, and sufficient funds must be available to complete the payment/transfer process.

The cap depends on your bank and the entity the funds are being transferred to. If you deal with more than one bank to make transfers, your limit may vary depending on the bank. Check with your bank for the maximum amount.

You can view your transaction history by logging on to your bank account or checking your bank statement. All Instant Payment Transfers will appear as Fund Transfers in your bank statement.

You can transfer or receive funds anytime, on any day. There are no timing or holiday restrictions on Instant Transfers.

Funds are credited to the beneficiary's account immediately.

• If the incorrect data does not match any of the customers' names in the recipient bank, the process will get rejected, and the funds will get reversed to the sender's account.
• If the incorrect data matches those of an existing customer at the bank receiving the transfer, the process will be executed successfully. If the customer complains, the WeNet dispute management team will contact the receiving bank to freeze the transferred amount and initiate appropriate investigations to decide whether the process will get reversed or not.

When a transfer's status appears unavailable / pending, funds will be transferred back to the sender's account one working day. If the funds were not received, contact WeNet [email protected] and provide the following information:

• Transaction reference number
• Transaction history
• Transaction amount
• Transferring bank's name
• Beneficiary bank's name

No. If the process fails or the timeout expires/transaction rejected for technical reasons, WeNet will not take any responsibility. However, the process will get reversed to the sender's account instantly. In a pending transaction or a dispute case, the issue will get resolved in one working day. The transaction will be completed to the receiving account or reversed to the sender account with appropriate notification to the involved banks.

Transfer's value and customer's balance must be included in the statement. It should include the transaction date, the amount, sender name, and any reference information. If additional payment information is required, the receiving customer should be able to provide it to the bank either protectively or upon request.

Delivery channels are competitive but have a minimum of bank branch, mobile banking services or internet web portal.

The sender (bank or electronic payment service provider) must carefully verify that the sending customer has a correct account number before completing the instant payment process.

The sender (bank or electronic payment service provider) must carefully verify that the sending customer has a correct account number before completing the instant payment process.